Salon Policies

Salon Service
We do not issue cash or credit card refunds on salon services. However, should you have any questions or concerns about the service you received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks of the initial service.

 

Salon Products
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account. In order to exchange a used product, there must be at least 90% of product remaining.