Salon Policies

Dear guests,

We wanted to take a moment to inform you that our current Guest Loyalty Program will be ending on 12/31/18. We are currently in the process of changing operating systems and are researching new programs for the near future. In the meantime, we encourage you to redeem all of your Guest Loyalty points as they will not roll over into the new year. Check your email and social media for updates as they become available. Thank you for patience during this transition.

 

Salon Service
We do not issue cash or credit card refunds on salon services. However, should you have any questions or concerns about the service you received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks of the initial service.

 

Salon Products
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account. In order to exchange a used product, there must be at least 90% of product remaining.

 

Vision Statement

Salon Red is an ever changing business.  We pride ourselves on taking on new challenges, new projects, new ideas and new opportunities with ease and grace.  Our clients come to us for their services but also to discover themselves in our space. We grow from within and we promote from within whenever possible.  Salon Red maintains its values and its quality by providing exceptional training. Our locations will continue to grow and expand.