We do not issue cash or credit card refunds on salon services. However, should you have any questions or concerns about the service you received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks of the initial service.
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account. In order to exchange a used product, there must be at least 90% of product remaining.
Salon Red is an ever changing business. We pride ourselves on taking on new challenges, new projects, new ideas and new opportunities with ease and grace. Our clients come to us for their services but also to discover themselves in our space. We grow from within and we promote from within whenever possible. Salon Red maintains its values and its quality by providing exceptional training. Our locations will continue to grow and expand.
Salon Red Environmental Fee
At Salon Red we recycle everything but glass. Our discarded hair is shipped to Canada to be used to clean up oil spills, and our excess color is disposed of in an environmentally friendly manner instead of being washed down the drain. We share the cost of doing this with you, and most services at Salon Red have an additional/optional $2.50 environmental fee to help cover the expenses. Now in our 4th year of recycling, the expenses of this wonderful program have continued to grow, and as a result, we increased your optional contribution to $3.00 on August 4, 2019. Please, feel free to contact us if you have any questions or concerns. Thank you for helping Salon Red, and thank you for helping our environment!
Cancellation/No Show/Late Appointments Policy
Your appointments are very important to us! We understand that sometimes schedule adjustments are necessary; therefore we respectfully request at least 24 hours’ notice for cancellations or rescheduling. If you cancel, reschedule or “no show” your appointment within less than 24 hours before your scheduled time slot, you will be charged for half of the cost of the original service booked. Online booked appointments require a credit card to hold the appointment and the card on file will be charged accordingly if you cancel, reschedule or “no show” your appointment within the 24 hour time frame. If you are more than 15 minutes late for your scheduled appointment time, you may be required to reschedule. Some appointments require a credit card to hold times whether booked online or via phone.