Policies

Salon Service

We do not issue cash or credit card refunds on salon services. However, should you have any questions or concerns about the service you received in the salon, please notify a salon coordinator within three days of your service. If you are not satisfied with the work performed, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks of the initial service.

products

Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account. In order to exchange a used product, there must be at least 90% of the product remaining.

Vision Statement

Salon Red is an ever-changing business.  We pride ourselves on taking on new challenges, new projects, new ideas, and new opportunities with ease and grace.  Our clients come to us for their services but also to discover themselves in our space. We grow from within and we promote from within whenever possible.  Salon Red maintains its values and its quality by providing exceptional training. Our locations will continue to grow and expand.

Salon Red Environmental Fee

At Salon Red, we recycle everything except glass. By partnering with Green Circle Salons our discarded hair is shipped to Canada to be used to clean up oil spills, and our excess color is disposed of in an environmentally friendly manner instead of being washed down the drain.
We share the cost of doing this with you, and most services at Salon Red have an additional/
optional $3.00 environmental fee to help cover the expenses. Please, feel free to contact us if you have any questions or concerns. Thank you for helping Salon Red, and thank you for
helping our environment!

Health & Safety Fee

Salon Red’s number one priority is the continued safety of our customers and employees. Salon Red has an additional/optional $5 Health and Safety charge for the extra sterilization, sanitation, and safety measures we have implemented to make our salon environment as safe as possible for our guests and staff.

Cancellation/No Show/Late Appointments Policy

Your appointments are very important to us! We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations or rescheduling. If you cancel, reschedule, or “no show” your appointment within less than 24 hours before your scheduled time slot, you will be charged for half of the cost of the original service booked. Online booked appointments require a credit card to hold the appointment and the card on file will be charged accordingly if you cancel, reschedule, or “no show” your appointment within the 24-hour time frame. If you are more than 15 minutes late for your scheduled appointment time, you may be required to reschedule. Some appointments require a credit card to hold times whether booked online or via phone.